FAQ’s

Are your massage therapists accredited?

Yes, our registered massage therapists have all earned Massage Therapy Diploma’s and meet the 2200-hour standard for insurance billing. All of our student massage therapists can provide massage treatments and are in accredited educational programs that will result in a diploma and the 2200-hour competency upon graduation. Student massage therapists are unavailable for direct billing until graduation. 

How do I prepare for my first appointment?

We suggest arriving 10 minutes early with your group benefits card.A picture of the group benefits card also works if clients don’t have the physical copy with them. 

A health history form is required before the massage. Please check in to the front desk and help yourself to a water or bathroom break before the start of your appointment.

Jump over to our blog section for a complete list of what to expect and how to get the most out of your massage experience.

What is the difference between Junior, Mid Level and Senior Therapist pricing?

Our therapists heavily value education and offer massage prices based on how many modalities they offer and the additional training they have taken. The pricing for each tier can be found on our pricing page.  

 

What are your hours of operation?

We are open Monday – Friday 9 am – 8 pm, Saturday 9 am – 7 pm and closed on Sundays. 

We occasionally offer appointments during a long weekend. These openings can be seen on our InstagramFacebook page, Online Booking Page and Google hours.

Do I have to pay for parking?

Metered parking is available around our building on 5th Avenue and 7th Street and clients can park up to 3 hours using the machines in Zone 3. Kiosks are located to the East of Bridge Chiropractic and in front of Angel’s Touch.  Free Street parking is available south of sixth avenue in the residential area. 10-hour Parking is in Zone 10 in the Crabb Street parking lot located at 607 5 Ave South. 

What forms of payment do you accept?

4 Elements Massage Clinic accepts Cash, Debit, Visa, Mastercard and Group Health Plans.

I want to use my insurance coverage, how does that work?

Bring your insurance card with you to your appointment. This is the most accurate way to find your plan coverage and get you set up for online submission. Companies will cover a certain dollar or percent amount and a doctor’s note or prescription is sometimes required on file. 

In addition to group insurance plans, we accept Cash, Debit, Visa or Mastercard. 

What insurance companies do you direct bill to? We can send direct billing claims to the following insurance companies:

Alberta Blue Cross
Alberta School Employee Benefits Plan (ASEBP) 
Alberta Retired Teachers Association (ARTA) 
Assured Income for the Severely Handicapped (AISH)
Chamber of Commerce 
Great West Life
Group Health
Industrial Alliance Financial Group
Johnson 
Johnston Group Inc
Manulife
Maximum Benefit 
Medavie Blue Cross 
Sun Life Financial 

To use AISH plans, please bring in the AISH approved documents for “Continuing Massage Therapy”. Our office will help clients fill these out if they are unsure of the information needed or have any questions. 

I don’t see my insurance provider on the direct billing list, can I still use my insurance?

es, our therapists are 2200-hour accredited and we can provide you with a receipt for reimbursement. All insurance company providers have different terms and conditions when it comes to insurance billing. Certain companies require clients to pay upfront for their appointments and some don’t allow direct billing. These providers include:  

Desjardins 
Group Source 
Cooperators 
Manion
Cowan
SSQ insurance
RBC insurance 
CINUP
RWAM
First Canadian Insurance Corporation

My insurance didn't cover the full cost of my appointment. Why and what do I do?

An insurance plan might not cover the whole amount of the massage if: 

A doctor’s note is required on file
The massage coverage has been maxed out 
A secondary spouse card is with a provider that doesn’t allow direct billing 
The insurance company requires proof that a primary spouse plan has been maxed out 
The insurance plan does not include massage therapy services
The insurance plan being used does not allow direct billing services 
A plan has been recently canceled or changed 
If the client is using a health spending account to cover the massage session

All insurance company providers have different terms and conditions when it comes to insurance billing. Certain companies require clients to pay upfront for their appointments and some do not allow direct billing. If you aren’t sure what your company covers, it’s best to contact them directly. The Freedom of Information and Protection of Privacy Act (FOIP) does not permit us to call insurance providers for client plans and coverage information.

I was late to my appointment; do I still get my full appointment time?

No, if you arrive late you will receive the remaining time left of your massage. Clients are responsible to pay the full amount of their scheduled appointment regardless of tardiness however we understand things come up during the day and we try to accommodate clients the best on a case by case basis. We will try to fit in as much of your scheduled time as possible if you arrive late. 

Do you offer other reduced rates or discounts?

We offer a 10% savings to active first responders, military personnel and veterans with proof of status. 

Youth 17 years old and younger and clients over the age of 65 qualify for our Youth And Senior Pricing. These rates can be found on our pricing page.

We employ student massage therapists to provide cost-effective options for clients without insurance coverage. Student massage therapists are unavailable for direct billing until graduation however some Health Spending Accounts do accept Student Massage Therapy receipts. 

Why was I charged a cancellation or no-show fee?

Your massage time is specifically reserved for you and can be very hard to fill at the last minute. 4 Elements Massage Clinic reserves the right to charge a missed appointment fee of $25 for a no-show or cancellation with less than 24 hours notice. If you miss 2 or more scheduled appointments, you will be required to prepay for future appointments. 

Why can’t I book a Side-By-Side massage online?

Side-by-side appointments are carried out by two therapists who work on each individual at the same time. Online booking is unavailable to ensure the correct time is booked for each therapist schedule. A $25.00 deposit is required when booking a side-by-side which is put towards the total cost of your appointment. The deposit can be paid over the phone by credit card or in person by cash, Visa or Mastercard. The deposit is refundable if group health plans cover the full fee of the massage appointment.